IT Helpdesk for businesses — ticket, diagnose, resolve.
External helpdesk that works like an internal IT department. Your employees submit issues via email, phone, Slack or portal — we resolve them within SLA: critical failures <1h, standard issues up to 4h, planned changes up to 8h.
Why do businesses look for external IT helpdesk?
Lack of dedicated IT support is a silent cost driver — hours lost to basic problems every week.
NO DEDICATED IT
Employees handle issues themselves or ask "the one who knows tech". Problems pile up, no one has a full picture of the infrastructure.
TECHNICAL DEBT
No documentation, outdated passwords, unresolved printer and VPN issues. Every new employee loses days on configuration.
MISSED SLA
Current vendor responds slowly, doesn't report status, escalation doesn't exist. You don't know how many tickets are open.
COSTLY DOWNTIME
One hour of downtime means lost productivity for the whole team. No monitoring = reaction only when employees report the failure themselves.
How our helpdesk works — 4 steps.
TICKET
Employee submits an issue via email, phone, Slack or client portal. The system creates a ticket automatically with priority and category.
DIAGNOSE
Engineer analyses the ticket, connects remotely or on-site. First diagnosis within SLA — critical failures <1h, standard <4h.
RESOLVE
We fix the issue or escalate to a specialist (network, server, cloud). Employee receives a status notification and resolution summary.
REPORTING
Monthly report: ticket count, response time, SLA compliance, trends. Business and Enterprise plans include a dedicated account manager and QBR.
What does our helpdesk cover?
Everyday issues
- Computer and laptop problems
- Email and calendar configuration
- VPN and remote access
- Printers, scanners, peripherals
- Password resets, account unlocking
New and departing employees
- Workstation setup
- M365 / Workspace / AD accounts
- Laptop configuration (MDM)
- Account deactivation and archiving
- Security checklist
Failure prevention
- Server and service monitoring
- Alerts before users notice
- OS updates and patching
- Antivirus and security reviews
- Backup verification
Three SLA levels — you choose the priority.
COMPANY-WIDE OUTAGE
No internet, server down, ransomware. Immediate response, escalation to on-call manager.
USER PROBLEM
Laptop, printer, VPN, account. Diagnosis and resolution during business hours.
PLANNED CHANGE
New employee, desk move, software installation. Delivery on an agreed schedule.
Three scenarios we help with most often.
First helpdesk in the company
Growing team, employees managing on their own. We create the process, audit hardware, implement ticketing and SLA. From chaos to order in 2–4 weeks.
DESCRIBE YOUR COMPANY →Takeover from another vendor
Current vendor is slow, no documentation. Opening audit, parallel run, full takeover with documentation and SLA plan. Zero lost tickets.
DESCRIBE THE SITUATION →Support for internal IT team
Your IT team is drowning in L1/L2 tickets. We take over first-line support, your team focuses on projects. We integrate with your existing tooling.
DESCRIBE YOUR TEAM →How to submit a ticket?
Send an email to a dedicated address — a ticket is created automatically with priority and ticket number.
PHONE
Call the dedicated number — critical failures reported by phone receive the highest priority.
SLACK / TEAMS
Post in the #helpdesk channel — our bot creates a ticket and assigns a number. Ideal for quick questions.
CLIENT PORTAL
Log in to the client panel, create a ticket manually, track status and history. Available 24/7.
Helpdesk subscription price ranges
Exact pricing after a free 30-minute call. Below are indicative ranges for typical company sizes.
| PLAN | SCOPE | BILLING | PRICE |
|---|---|---|---|
| Starter (up to 10 seats) | 2h/mo, SLA 8h, email, status alerts | monthly | from €120 / mo |
| Business (10–50 seats) | 10h/mo, SLA 4h, helpdesk + phone + Slack, 24/7 monitoring | monthly | from €600 / mo |
| Enterprise (50–200 seats) | 25h/mo + on-call, SLA <1h 24/7, dedicated manager, QBR | monthly | from €1 400 / mo |
| Opening IT Audit | Documentation, passwords, inventory, SLA plan | 2–4 weeks | from €360 |
| Hourly Consultation | Second opinion, planning, training | min. 1h | €95 / h |
Frequently asked questions about IT Helpdesk
On the Enterprise plan — yes, 24/7/365. On Starter and Business plans the helpdesk operates during business hours (Mon–Fri 8:00–17:00). Critical failures are handled outside hours on every plan.
The team is matched to the number of seats. Starter: 1 engineer. Business: 2–3 engineers with rotation. Enterprise: dedicated account manager + specialist team.
Yes. Every client has access to a panel with ticket history, response times and status. A monthly report is sent automatically.
We diagnose and recommend repair or replacement. We order hardware on behalf of the client from authorised distributors. Warranty service is coordinated with the manufacturer.
1) Opening audit (documentation, passwords, inventory). 2) Parallel run with the current vendor (2–4 weeks). 3) Full takeover with documentation and SLA plan. Opening audit from €360.
Tell us about your team — we'll design a helpdesk plan.
How many seats do you have? What systems do you use? What issues come up most often?
DESCRIBE YOUR NEEDS →